Ahead of the return of fans to Cougar Park this Sunday, the club would like to both inform and remind supporters of certain arrangements and the supporters code of conduct for 2022.
COVID-19 RED ZONE
Whilst England has returned to normal following the lifting of all coronavirus restrictions, we do still have some in place at Cougar Park.
Therefore, this means that the Covid-19 red zone from the 2021 season will remain in place until further notice.
This means that the walkway between the gym and the classroom behind the Danny Jones Stand will be barriered off, as well Block A in the stand itself, to supporters as these areas will be for essential staff ONLY.
Supporters who enter the ground at the Captain Sir Tom Moore gate turnstiles must therefore walk around the ground via the East Terrace to access the Hall of Fame bar.
We ask that supporters are wary off this and there will be stewards on hand to remind supporters that these areas of the ground cannot be accessed on matchday.
SUPPORTERS & DISABLED PARKING
Street parking as always outside Cougar Park on gamedays is limited on a first come, first served, basis.
Therefore, both the car parks at Fibreline and Stells on Royd Ings Avenue will be open for supporters, with these car parks opening from 1:30pm and closing at 6pm.
Any supporters requiring disabled parking are advised to get to the ground early to take one of the two spaces reserved outside the main gate, any supporter who requires disabled access after these spaces have been filled are advised to park in the Fibreline car park.
Keighley Cougars, in conjunction with the Rugby Football League, will be supporting and implementing the Tackle It campaign on gamedays at Cougar Park.
This means we will NOT tolerate abuse or discrimination of any kind both on the terraces and on the clubs social media platforms.
Any supporters identified to have committed an act of abuse or discrimination will be dealt with accordingly.
If you do hear any abuse or discrimination, or are made to feel uncomfortable, please inform your nearest steward or member of staff.
The players will be playing their part in supporting the campaign, with the 13 seconds of respect prior to kick-off at every game continuing after being launched last season.
2022 KEIGHLEY COUGARS SPECTATOR CODE OF CONDUCT
We ask that all supporters please take time to read the spectator code of conduct below before attending Cougar Park on Sunday afternoon.
We are delighted that fans are entitled to attend Keighley Cougars matches. We have changed our operating practices to ensure that we comply with Government and RFL guidance and regulations.
This guide is intended to advise you of those changes and also provide you with other information that you need to know in advance of attending any match at Keighley Cougars.
As you will appreciate the situation in relation to Covid-19 is constantly evolving we will seek to keep you updated as to any changes to our operating practices via the Club website and social media.
- PURCHASING A MATCH TICKET
Spectators can purchase tickets in advance of the match or on the day at the turnstyles.
Spectators will be able to purchase match tickets from https://keighleycougars.uk/ up until 10am on the day of the match in order that the ground can prepare accordingly.
Prior to purchasing tickets, you will be asked to:
- ensure that you have read the following Spectator Code of Behaviour
- ensure that you considered the associated risks of attending a match and your own vulnerability status via the following links:
- confirm you will abide by all other requirements the Club may set out in advance of the match including but not limited to [temperature checking and the use of face coverings]
Upon purchasing a match ticket, the Club will send electronic confirmation that you will be abide the Spectator Code of Behaviour and have confirmed you are aware of the associated risks of attending a match.
Spectators with disabilities when purchasing match tickets should contact the Club ticket office on 01535 606 044 to discuss what adjustments may be required to be made by the Club, including in light of Covid-19 regulation.
- SERVICES AVAILABLE/RESTRICTIONS TO SPECTATORS
All concessions and bars will be open.
Financial transactions can be contactless, debit/credit card or cash.
All toilets will be available along with the accessible toilet for spectators.
Spectators may bring water and snacks however we do ask that bags are limited to small bags where possible.
Hand sanitisation stations will be positioned at all entrance and concession stands and around the ground.
Face coverings will be optional whilst within the ground both indoors and outdoors.
- JOURNEY TO THE STADIUM
Where spectators use public transport, please note the available options are via train to Keighley Railway station approximately a 20 minutes walk or via bus to Bradford Road.
Where spectators travel by car, please note the routes to the stadium
Where spectators travel foot or bicycle, please note the routes to the stadium.
There are no parking facilities at Cougar Park, but parking is available at a small fee in Stells Car Park.
- DAY OF THE MATCH
Spectators should check the club website and/or social media channels on the day of the match to be reminded of risks associated with attending and to consider any symptoms they may have before travelling.
In accordance with the Spectator Code of Conduct, spectators should not attend the match if they (or any member of their household) are experiencing any of the following symptoms:
- a high temperature (37.8 of higher); or
- a new onset of a continuous cough; or
- loss of or change in normal sense of taste or smell
In addition, and again outlined within the Spectators Code of Conduct, spectators should not attend if they have been requested to isolate by NHS Track and Trace.
- ARRIVAL AND EXITING THE GROUND
The Club is using both the Royd Ings Avenue and the Sir Tom Moore entrances and exits . Please carefully check your ticket and booking confirmation to ensure you using the correct entrance and exit.
Spectators are asked to limit the number of bags they bring to the ground to avoid the build-up of queues in this area.
- INSIDE THE GROUND
Spectators are required to follow the instructions of all stewards.
To assist spectators, signage has been installed throughout the stadium, spectators should follow this signage when moving around the ground including when accessing any facilities.
Spectators are responsible for ensuring supervision of children in their care.
The Club will notify all spectators via the PA system about the importance of Social Distancing and other appropriate measures in place at the stadium.
Spectators are reminded to frequently use the hand sanitisers provided.
Spectators are reminded that many people attending matches will be understandably nervous about attending events with people outside of their social households and bubbles. It is therefore important, in line with the RFL Respect and Enjoy the Game campaigns to be understanding of others by complying with all Codes of Conducts and guidance issued.
Spectators wishing to report concerns about spectator behaviour should contact the following number 07961 444 851
- ILLNESS/SUSPECTED COVID-19 CASE
Spectators who become ill whilst at the ground must, where possible, contact the following number 07961 444 851 in order that the situation can be managed accordingly.
Spectators who are displaying suspected Covid-19 symptoms will be taking to an isolation room contained within the ground.
By Joshua Chapman