9. Privacy Policy
We are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
9.1 Data controller
The data controller is:
Keighley Cougars
9.2 Personal data we collect
We may collect and process the following categories of personal data:
- Identity data: name, username or similar identifier, title.
- Contact data: email address, postal address, telephone number.
- Transaction data: details of tickets or merchandise you have purchased.
- Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the Website.
- Usage data: information about how you use the Website, including pages viewed and links clicked.
- Marketing and communications data: your preferences in receiving marketing from us and our partners, and your communication preferences.
9.3 How we collect your data
We collect data when:
- You fill in forms on the Website (e.g. sign up to a newsletter, create an account, buy tickets).
- You contact us by email, phone or social media.
- You interact with the Website through cookies and similar technologies.
9.4 How we use your personal data
We process your personal data for the following purposes and legal bases:
- To provide and manage your access to the Website and any services you request (performance of a contract).
- To process ticket and merchandise orders and manage your account (performance of a contract).
- To communicate with you about your bookings, purchases or enquiries (performance of a contract / legitimate interests).
- To send you marketing communications, where you have consented or where permitted by law (consent / legitimate interests).
- To improve the Website, products and services, and to understand how users interact with our content (legitimate interests).
- To comply with legal obligations, such as accounting and tax requirements (legal obligation).
9.5 Sharing your data
We may share your personal data with:
- Service providers who support our operations (e.g. IT hosting, payment processors, ticketing partners, email service providers).
- Professional advisers (e.g. lawyers, accountants, insurers).
- Law enforcement or regulatory authorities where required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
9.6 International transfers
If we transfer your personal data outside the UK, we will ensure an adequate level of protection is in place, for example by using standard contractual clauses approved by the UK Information Commissioner’s Office or transferring to countries with an adequacy decision.
9.7 Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements.
We may keep certain basic information (such as contact and transaction data) for [e.g. 6 years] after you cease being a customer, for tax and legal purposes.
9.8 Your rights
Under UK data protection law, you have the right to:
- Access your personal data and receive a copy.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to processing based on our legitimate interests.
- Restrict the processing of your data in certain circumstances.
- Request the transfer of your data to you or a third party (data portability).
- Withdraw consent at any time where we rely on consent for processing.
To exercise any of these rights, please contact us at [privacy email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Cookies Policy
10.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function properly, improve your experience and provide information to the site owners.
10.2 Types of cookies we use
We may use:
- Strictly necessary cookies: required for the operation of the Website (e.g. to enable login, shopping basket functionality).
- Performance/analytics cookies: to collect information about how visitors use the Website (e.g. pages visited, time spent) to help us improve it.
- Functionality cookies: to remember your preferences (e.g. language, region).
- Advertising/targeting cookies: to deliver relevant advertising and measure the effectiveness of campaigns (if used).
10.3 Cookie consent
When you first visit the Website, you will be presented with a cookie banner or popup explaining the use of nonessential cookies and asking for your consent. You can:
- Accept all cookies.
- Reject nonessential cookies.
- Manage your preferences.
You can change your cookie settings at any time via [“Cookie Settings” link] or through your browser settings.
10.4 Thirdparty cookies
We may use thirdparty services (e.g. Google Analytics, social media pixels, embedded videos) that set their own cookies. We do not control these cookies; please refer to the relevant third party’s privacy and cookie policies for more information.
11. Marketing communications
11.1 We may send you marketing communications by email or SMS if you have opted in, or where the law otherwise allows.
11.2 You can opt out of marketing at any time by clicking the “unsubscribe” link in our emails or contacting us at [contact email].
11.3 Even if you opt out of marketing, we may still send you service messages relating to purchases, account administration, or important Website updates.
12. Children Use
12.1 The Website is not intended for children under 13 years old.
12.2 If you are aged 13–17, you should only use the Website with the permission of a parent or guardian.
12.3 If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will delete it.
13. Governing law and jurisdiction
13.1 These Terms are governed by the laws of England and Wales.
13.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact us
If you have any questions about these Terms, our Privacy Policy, or our Cookies Policy, please contact:
For Cougar Live MusicX, please contact cougarlivekeighley@gmail.com for ticket enquiries.
COUGAR LIVE MUSICX
LIVE EVENT TERMS AND CONDITIONS
THE BELOW APPLIES TO ALL TICKETS PURCHASED VIA UNIVERSE/TICKETMASTER OR ANY OTHER OFFICIAL OUTLET. THE TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AND UPDATED AT ANY TIME. THE PURCHASE OF A TICKET SHALL CONSTITUTE ACCEPTANCE BY THE HOLDER OF THE CURRENT TERMS AND CONDITIONS DETAILED BELOW AND IMPLY AN UNDERTAKING ON THE PART OF THE HOLDER TO OBSERVE THEM.
Age Restrictions
We do not have an age restrictions and customers of all ages are welcome. Where necessary, ID checks will be carried out. We only accept a valid in date passport, driving licence or National proof of age ID card that displays the PASS hologram.
Under 14’s must be accompanied by an adult (over 18).
Under 4’s go free.
Programme
We reserve the right to change the programme or running times without prior notice.
Admission
We reserve the right to refuse admission to the holder if, in the reasonable opinion of the organiser, the admission of the holder might be a risk to the safety of the audience and/or the holder and/or affect the enjoyment of the audience and/or the running of the event, for example, if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively.
Last Entry
Last entry will be published in advance of the event. No admission will be allowed after last entry.
Searches and Bag Policy
Everyone will be subject to search on entry to the main arena. Please cooperate with stewards who are conducting searches for your safety.
Before entering, searches of clothing and bags will be carried out. Anyone found in possession of illegal substances or contraband goods will be refused admission, ejected from the event and may be handed to the Police. See below list of prohibited items.
We would advise you only bring a bag if you deem it imperative. Bags must not be greater than A4 size.
We also reserve the right to search whilst inside the event arena. Please assist our security teams by cooperating with all instructions. If customers refuse to be searched, they will be refused entry and refunds will not be issued.
We reserve the right to refuse admission to the event for any reason including but not limited to customers being under the influence of alcohol and/or drugs and/or acting aggressively.
GENERAL TICKET TERMS
Accessible tickets are limited and therefore we kindly ask that you provide proof of disability within 3 weeks of purchasing your ticket. Failure to provide proof may result in your ticket being cancelled.
The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the event to ensure the safe management of the event.
Tickets are non-transferable and non-refundable. Tickets can only be refunded if the event does not take place.
Please keep your ticket safe, under no circumstances will replacements be issued if they are lost. Some tickets must be exchanged for an official wristband which must be visible at all times. Replacement wristbands will not be issued if lost.
Tickets should only be bought from authorised agents and not street sellers as you may be purchasing an invalid ticket. Reselling this ticket for profit or commercial gain will render it void.
No purchased tickets may be used for competitions or promotions.
Tickets, Wristbands and all other accreditation remain the property of the event and are subject to these Terms and Conditions.
We reserve the right to eject or refuse entry to any persons not wearing official accreditation from the event. Any individual acting in a manner deemed inappropriate by management inside an event area may be asked to leave.
Filming
CCTV is in operation at the event.
Ticket holders consent to the photography, filming/sound recording of the event as members of the audience, which may be used for promotional purposes. If you do not wish us to use your picture, please inform the photographer. The events will be filmed and recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience.
Challenge 25
We operate a Challenge 25 Policy. You may be required to present proof of ID on entry and we only accept a valid in date passport, driving licence or national proof of age ID card that displays the PASS hologram.
Please drink responsibly, for further information visit www.drinkaware.co.uk
Prohibited Items
Strictly no illegal substances are permitted within the event areas. There is a strict ZERO tolerance drugs policy.
No alcohol or glass to be brought into the event areas.
It is against the law to smoke in enclosed spaces.
We reserve the right to refuse admission and confiscate any item which may not be suitable at the event as well as a danger to others or the venue when entering. See the prohibited items list below.
There may be exceptions offered for our accessibility customers which will be communicated separately.
We reserve the right to prohibit any item or goods within our venues, including, but not limited to:
·
o Any other articles which may be a danger to the public or cause nuisance
o Any alcohol and food
o Excessive amounts of cigarettes i.e. more than for personal consumption
o Glass bottles, jars or containers
o Chinese lanterns or sky lanterns
o Illegal substances
o Unidentifiable substances
o Nitrous oxide & associated equipment (balloons, CO2 dispensers, cream dispensers)
o Legal highs, New psychoactive substances (NPS) or equipment associated with NPS.
o Portable laser equipment and laser pens
o Fireworks / pyrotechnics
o Flares / distress flares
o Any goods for unauthorised trading
o Any items which may reasonably be considered for use as a weapon.
o Any items which may cause danger, offence or disruption to any other person.
o Airhorns & megaphones
o Spray cans
o Oversized lighters
o Catapults
o Drones
o Sound Systems
o Animals other than guide dogs/hearing dogs/assistance dogs.
o Firearms
o Explosives
o Chairs
o Umbrellas
Drones
Any unmanned aircraft/drone, or radio controls of any size or type, will not be allowed into the event area as a condition of the ticket sale agreement. This is also the policy to any event area where no ticket is required by the public to attend such as queuing areas. If such a device, or controls for such a device, are found then the organisers reserve the right to refuse entry and if necessary pass details to the police.
Complaints and Feedback
If you wish to send a complaint or feedback, please email and quote your booking reference number. We will aim to respond to complaints within 28 days, with a further 28-day extension added if a more in-depth investigation is required. The deadline for complaints received regarding the event is 30 days following the event.
